Legal
Refund Policy
Subscriptions, cancellations, and refund requests through Polar.
Merchant of record
Polar is the merchant of record for NotePetal purchases. It handles payment collection, taxes, invoices, subscription administration, and approved refunds. The terms shown at checkout are part of your purchase agreement. NotePetal does not store full card details.
Cancel a subscription
You can cancel renewal from Usage & plan through the Polar billing portal. Cancellation normally takes effect at the end of the paid period shown there, with paid features available until that date. Cancellation does not itself request a refund or delete your notebooks. Free plan limits apply after Pro ends.
Refund requests
A subscription period that has started is generally not refunded or prorated unless applicable law requires it, the service was not provided as described, or a duplicate, incorrect, or unauthorized charge is confirmed. Contact us promptly if there is a billing error or a paid feature was not delivered. We will review the issue and arrange any approved refund through Polar. Included AI and OCR allowances have no separate cash value.
Consumer rights
This policy does not limit a right or remedy that applicable consumer law does not allow us to exclude. Consumers may have a right to withdraw from a distance purchase. Immediate delivery of digital content or performance of a service affects that right only when the applicable legal requirements are met, which may include an express request, consent, acknowledgement, and confirmation. Contact us within the relevant deadline with your country of residence if a statutory withdrawal, conformity, or refund right applies.
Request billing help
Email [email protected] with your account email, Polar order or invoice reference, purchase date, country of residence, and a short explanation. Do not send passwords or full card details. You can also use the support options in your Polar receipt or customer portal. The Terms of Service contain the rules for paid plans.
Contact
Questions, privacy requests, billing concerns, and reports can be sent to [email protected], or by post to:
Alexandru Grecu, operating as NotePetalStreet Tineretului nr. 17, bl. 6, entrance A
Chiajna 077041
Romania